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To track your orders, you need to use our platform (Shopify / WooCommerce / Etsy tracking may not be up to date).

Please keep in mind that it can take up to 48 hours (in business days) after the order is shipped to activate the tracking.

Go to your T-Pop space

Click on "Orders" then on the shop of the order, then on "Order Details"



Finally, click on the follow-up link



Attention, concerning the follow-up

The tracking service of the carriers is sometimes inaccurate: your parcels may already be in your box whereas the tracking indicates that the parcel has just been picked up.
A little tip: if you are unable to track an order at its destination via the French Post Office website, we invite you to enter the tracking number received on the Post Office tracking website of the destination country (Bpost for an order delivered in Belgium, Deutsche Post for an order delivered in Germany, etc.).

Please contact us via the chat in the application only if your parcel has been shipped for more than 21 days.

Here you go!
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