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What should I do if my order is blocked?

Address problem

Simply correct the delivery address, then click the button to let us know that the address has changed.

Payment problem

At the time we place your order in production, we attempt to invoice you and collect your order.

If the payment fails (insufficient funds, ceiling reached, card expired) your order will be marked as blocked and you will receive an email informing you of the situation.

There is no charge for this, but your order will not be processed until payment is possible.

In this case, you must take the appropriate measures to solve the problem: you can make the necessary arrangements with your bank or change your card, for example in "Payment method".

To change your card, it's very simple: just enter your new information in the field and validate. Wait a few seconds and that's it.

Retry payment

Once you have done this, simply click on "Retry Payment" on the order management page (in the T-Pop application).

The process is automatic, no need to contact us: we will try to put your order back into production (be patient, this step may take 1 to 2 days on weekdays).
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