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When a customer places an order for a product on your e-commerce site, you are paid for the whole of it by the payment provider that you have defined on your shop (Paypal, Stripe...).

The order is automatically transmitted to us, we receive all the details about it.

We move on to the production part: you are charged the amount defined for the product(s) and the amount is taken from the card defined in the application and your order is printed. If the payment fails for any reason, your order is put on hold.

In this case, you need to follow this article to unlock it.

We carefully pack the order and ship it on your behalf to the end customer and notify him/her of the shipment, again on your behalf.

We then mark the order as shipped, the order status in your T-Pop application will change automatically. Feel free to follow the progress of your orders on your dashboard.

As everything is automated, once the order is placed you don't have to do anything else.

Under no circumstances should you mark orders (automatically or manually) as processed, we will take care of that.
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