This article is also available in:
When an order is placed on your shop, by default we wait 24 hours before acting on your order.

You can, if you wish, opt for a shorter delay from your T-Pop preferences, taking into account the following.

This retention period allows you to cancel an order or change the delivery address, for example, because once the order has been placed in production it is no longer possible to cancel it, and you are invoiced for it.

This is the minimum time we expect to wait before preparing to process your order: it does not mean that your orders will be processed, printed and shipped 24 hours and 1 minute after the order is placed, but that once the delay has passed your order is eligible to be put into production.

When we receive an order and the minimum lead time is reached, the process is as follows:

A kind human will check that the order is valid (articles, visuals...)
If the order is valid, we go into "production" mode: you are invoiced and the order is validated, it is no longer possible to modify it
Other humans will then fetch all your products from the stock
Your products will be dispatched to the appropriate departments: mugs are not printed in the same area as T-shirts, for example
The most motivated humans in the team (hello team) will then prepare and print your visuals on the products: it sounds simple, but it is a complex step
Your finished products then go through quality control (this is no laughing matter)
Then comes the folding stage where delicate and careful hands will make sure your products arrive well prepared
The penultimate step is the packaging: as we do not use plastic, sublime and attentive humans pack your products in the appropriate pouches before...
Shipping. The crucial point, your labels are created at this stage and then affixed to the packages. Then the packages are carefully placed in large metal trolleys to be picked up by the carrier.

That's it, it's shortened as much as possible, but this way you have an idea of all the processes involved in printing an order.

Coming back to the production time, by changing the minimum time in the application (we offer you several possible times), you can shorten the processing time if our workflow allows it.

If you have read the above paragraph carefully, you will have noticed that orders are controlled manually: on non-working days, it will of course not be possible to process your orders at the same rate as on weekdays.

During busy periods, this deadline cannot necessarily be met, but we alwaysdo our best.
Was this article helpful?
Thank you!