Retention Period
When an order is placed on your store, by default we wait 24 hours before acting on your order.
From the first plan (Unlimited), you can, if you wish, opt for a shorter period from the preferences of your TPOP space, while taking into account the following:
The retention period allows you to cancel an order or change the delivery address, for example, because once the order is in production it can no longer be canceled, and you will be charged for it.
The period corresponds to the minimum time we wait before preparing the processing of your order: this does not mean that your orders will be processed, printed, and shipped 24 hours and 1 minute after the order is placed, but that once the period has passed, your order is eligible for production.
Complete Production Process
A kind human will check that the order is valid (items, visuals...)
If the order is valid, we switch to "production" mode: you are charged and the order is validated, it can no longer be modified
Other humans will then go and fetch all your products from the stock
Your products will be dispatched to the appropriate services: mugs are not printed in the same area as t-shirts, for example
The most motivated humans on the team (hello team) will then prepare and print your visuals on the products: it seems simple, but it's a complex step
Your finished products then go through quality control (this part is no joke)
The folding stage arrives where delicate and careful hands will ensure that your products are well prepared
The penultimate step, packaging: since we do not use plastic, attentive and sublime humans pack your products in the appropriate pouches before...
Shipping. The crucial point, your labels are created at this stage, then affixed to the packages. Then, we gently place the packages in large metal carts that the carrier will come to collect.
Here, the process is explained as simply as possible, but in this way, you have an idea of all the processes involved in printing an order.
If you have read the paragraph above carefully, you will have noticed that orders are manually checked: on non-working days, it will of course not be possible to process your orders at the same pace as during the week.
During busy periods, this delay may not necessarily be met, but know that we always do our best.