Why use Facebook Messenger live chat?
Adding Facebook Live Chat to your online store offers several notable advantages:
Immediate assistance: Customers can ask questions or express concerns directly via chat, getting a quick response, which helps improve their shopping experience.
User engagement: Live chat promotes user engagement by allowing them to interact in real-time with your brand. This can lead to increased brand loyalty and conversion rates.
Customer support optimization: Facebook Live Chat is accessible from the social network itself, meaning your customers don't need to leave the platform to get help.
Data analysis: Facebook Live Chat provides valuable data on customer behaviors and preferences, which can help personalize and improve the product and service offerings.
Accessibility: With over 3 billion active monthly users on Facebook, using Facebook Live Chat increases your accessibility and visibility, attracting a wider audience to your sublime online store.
Integrating Facebook Live Chat on your online store can enhance customer experience, increase engagement and conversion, while providing you with valuable data to improve your products and services.
How to add Messenger to my TPOP store?
It's not difficult, it will take you a few minutes at most.
Make sure you have created a Facebook page for your online store and that your page visibility is set to "Published"
Go to this address: https://business.facebook.com/latest/inbox/settings/chat_plugin
Click on "Set up" then "Standard"
Add your TPOP domain (such as https://yourstore.tpopsite.com) in step 2
The tricky part: look in the code of part 3 and find the "Page ID" which is in quotes (such as 8597071978057411) then copy it
Click on "Done"
Go to your TPOP space, in the applications section then look for "Facebook Messenger Live Chat"
Finally, paste the "Page ID" in the appropriate field: be careful, you must not paste the quotes. Save.
All you have to do is activate the chat by clicking on the switch in the applications section
Note that by default, the chat bubble color is that of Facebook: if you want to replace it with the main color of your store, simply check the appropriate box on the application's page.