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All the answers about shipping
What are the shipping rates?
When an order is placed on your site, we receive it and process it automatically. The shipping costs that will be charged to you in addition to the product(s) are calculated according to the total number ofarticles contained in your order. We work with a shipping calculated to the minimum and ship anywhere in the world. Shipping rates Important: the delivery costs that will be displayed on your shop are to be defined according to your preferen
Does TPOP deliver worldwide?
We deliver almost everywhere. That's how it is, we're not afraid: you have no limits to make yourself known all over the world. Only a few destinations are undeliverable (due to government restrictions or inability to ship): Afghanistan, Cuba, Crimea, Iran, Libya, Sudan, Syria and North Korea. In addition, due to regular difficulties, the following destinations have been removed from the list of possible shipping countries: Saudi Arabia, Egypt and the United Arab Emirates. You can
How to track an order? Follow-up of the delivery of the orders.
To track your orders, you need to use our platform (Shopify / WooCommerce / Etsy tracking may not be up to date). Please keep in mind that it can take up to 48 hours (in business days) after the order is shipped to activate the tracking. Go to your T-Pop space Click on "Orders" then on the shop of the order, then on "Order Details" Finally, click on the follow
The package is marked as "delivered" but my customer has not received the order.
The carrier's tracking indicates that the package has been delivered to the addressee, but your customer claims not to have received it: T-Pop does not cover the shipment of a new parcel. The carrier's tracking is authentic: if the parcel is marked "delivered" there is no possible recourse. Very often the parcel will have been dropped off at a neighbour's or the customer does not have a standard box: **In this case it is necessary to recommend to your customer to go to the nearest