Retention period

Retention period

When an order is placed on your store, by default we wait 24 hours before acting on your order.

🙂 The option below is available from the PLUS subscription.

From the PLUS subscription, you can, if you wish, opt for a shorter time frame from the preferences of your TPOP space, while taking into account the following:

  • The retention period allows you to cancel an order or change the delivery address, for example, because once an order has gone into production, it can no longer be cancelled, and you are billed for it.
  • The delay corresponds to the minimum time we wait before preparing to process your order: this does not mean that your orders will be processed, printed and shipped 24 hours and 1 minute after the order is placed, but that once the delay has passed your order is eligible to be put into production.

Complete production process

When we receive an order and the minimum delay is reached, the process is as follows:

  • A friendly human will check that the order is valid (articles, visuals...)
  • If the order is valid, we go into "production" mode: you are invoiced and the order is validated, it is no longer possible to modify it
  • Other humans will then fetch all your products from the stock
  • Your products will be dispatched to the appropriate departments: mugs are not printed in the same area as T-shirts, for example
  • The most motivated people in the team (hello team) will then prepare and print your visuals on the products: it sounds simple, but it is a complex step
  • Your finished products then go through quality control (this is no laughing matter)
  • Then comes the folding stage, where delicate and careful hands will ensure that your products arrive well prepared
  • The penultimate step is the packaging: as we do not use plastic, sublime and attentive humans pack your products in the appropriate pouches before...
  • Shipping. The crucial point, your labels are created at this stage, then affixed to the packages. Then, the packages are carefully placed in large metal carts to be picked up by the carrier.

That's it, the process is explained as simply as possible, but this way you'll have an idea of all the processes involved in printing an order.

If you've read the above paragraph carefully, you'll have noticed that orders is controlled manually: on non-working days, it will of course not be possible to process your orders at the same rate as during the week.

During busy periods, this deadline may not necessarily be met, but rest assured that we always do our best.