An order is not showing up

There are several reasons why your order does not appear in the application.

💡 If the order does not appear, it is because we have not received it.

This can happen when:

  • You have duplicated a product outside the TPOP platform.
    A product duplicated outside the platform (directly in your Shopify / WooCommerce shop) is not considered a valid TPOP product, even if it is a duplicate of a product created by our print on demand platform.

Products must be designed exclusively from our platform.

  • You have changed SKU, product type or modified the variants (sizes/colour) of a product. We will not be able to receive and process your order. In this case, you will have to place a manual order directly in your TPOP dashboard.

  • You have not set up your Shopify shop correctly.
    Under "Settings" / "Checkout", you absolutely must tick the box "Do not automatically process any order items".

In any case: it is the tracking of the TPOP platform that is authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account.