My order does not appear
There are several reasons why your order may not appear in the application.
💡 If the order doesn't appear, it's because we haven't received it.
This can happen when :
You have duplicated a product outside the TPOP platform
A product duplicated outside the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplication of a product created by our print on demand platform.Products must be designed exclusively from our platform.
You have changed the SKU, product type or variants (sizes/color) of a product: we will not be able to receive and process your order.
In this case, you will need to place a manual order directly in your TPOP dashboard.
You have not set up your Shopify store properly.Under "Settings" / "Checkout", you must absolutely check the box "Do not automatically process any checkout items."
In any case: it's the TPOP platform tracking that's authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account
💡 If the order doesn't appear, it's because we haven't received it.
This can happen when :
You have duplicated a product outside the TPOP platform
A product duplicated outside the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplication of a product created by our print on demand platform.Products must be designed exclusively from our platform.
You have changed the SKU, product type or variants (sizes/color) of a product: we will not be able to receive and process your order.
In this case, you will need to place a manual order directly in your TPOP dashboard.
You have not set up your Shopify store properly.Under "Settings" / "Checkout", you must absolutely check the box "Do not automatically process any checkout items."
In any case: it's the TPOP platform tracking that's authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account
Updated on: 09/09/2024
Thank you!