Package returns
The shipping address indicated on your parcels is your address, in order to reinforce your brand image (and make TPOP disappear completely from your customers' eyes).
You will be asked to enter an exact address in the "Preferences" section of your dashboard. It's important to enter a valid address: any parcels returned due to incorrect addressing or access will automatically be sent to this address.
Similarly, if your customer makes a mistake (e.g. size or color ), you will need to ask them to return the product, after which you will need to place another manual order.
If your customer makes a mistake (e.g. size or color ), you will need to ask them to return the product, after which you will need to place another manual order.
Of course, in the event of a printing defect or error on our part, we will reship the product at our expense 🙂
We don't send notification of returns, so you need to keep a frequent eye on the status of your orders.
You will be asked to enter an exact address in the "Preferences" section of your dashboard. It's important to enter a valid address: any parcels returned due to incorrect addressing or access will automatically be sent to this address.
Similarly, if your customer makes a mistake (e.g. size or color ), you will need to ask them to return the product, after which you will need to place another manual order.
If your customer makes a mistake (e.g. size or color ), you will need to ask them to return the product, after which you will need to place another manual order.
Of course, in the event of a printing defect or error on our part, we will reship the product at our expense 🙂
We don't send notification of returns, so you need to keep a frequent eye on the status of your orders.
Updated on: 26/09/2024
Thank you!