In case of an address or order error by your customer, such as size or color, you can ask them to return the product to you in order to then place a new manual order on our platform.
On the other hand, if the error is on our part, then we will reship the product or the entire order at our expense.
Note that we do not alert you when your packages are returned to us, so it is crucial to regularly check the status of your orders on your panel.