Things to do every day

We do our best for you, but you need to check a few small things every day.

You know it, once the order is placed, we take care of everything else.

To make the service as smooth and pleasant as possible for everyone, it is advisable to check your TPOP dashboard and verify the status of your orders every day.

We have provided you with a nice color-coded system on the homepage of our service to monitor their progress in real-time.

As an e-merchant, don't forget that you need to perform a few very simple tasks to ensure top-notch customer service.

1 - Order Handling
Check that the orders from your stores are present in TPOP: if there is any communication problem between the store and us or if you have duplicated or modified a product, for example, the order may be incomplete (or not appear at all).

2 - Monitoring Blocked Orders
Check that none of your orders are blocked: if there is a payment, address, or visual defect, the orders are blocked.

You then need to take the necessary steps with your bank or change the payment method, correct the visual or address, and then resubmit the production request.

It is useless to request to put the orders back into production if the problem is not resolved on your side.

3- Verification of Order Compliance
Check that the TPOP orders match the orders from your shop: if there is any communication problem between your shop and us or if you have duplicated or modified a product, for example, the order may be incomplete or not appear at all (again).

There you go, in the end it's very simple, just do daily what every good e-merchant should do by ensuring that everything is going well, your customers will be all the happier for it.