The shipping address displayed on the packages is your address, in order to strengthen your brand image (and to completely make TPOP invisible to your customers).
You will be asked to provide an exact address in the “Preferences” section of your dashboard. It is important to enter a valid address: any returned packages due to addressing or access issues will automatically be sent to this address.
Similarly, in case of an error by your customer (such as size or color), you will need to ask them to return the product to you, and then you will need to place a manual order again.
Of course, in case of a printing defect or an error on our part, we will resend the product at our expense 🙂
We do not send notifications in case of returns, so you need to frequently monitor the status of your orders.
