A production line that starts right away
At TPOP, efficiency is at the heart of how we work. As soon as payment is made, your order moves into our automated system: it's sent to our workshops, files are generated, checked, sent for printing... Often in just a few minutes.
From that moment, there's no way to stop it: the machines are working, raw materials are committed, the process has started.
Precise logistics
We work with no stock, producing on demand. That means super precise management of workflow: every order is handled on its own, printed, prepped, and shipped quickly, with no waiting in line.
Stopping an order messes up the whole chain, pulls resources to find and stop it (if that's still doable), reprograms the machines, and a lot of times, means throwing away the product that's already been printed.
Costs already committed
The payment you make at the time of order isn't to “reserve” a product. It actually triggers the printing, shipping, and all those costs that come with it.
Also, as soon as the transaction is approved, non-refundable fees are charged to us by our payment processor (Stripe). These fees can’t be recovered, even if the order is cancelled right away.
In really rare cases…
We totally get that mistakes can happen. If you spot something wrong right after confirming, you can reach out to our team using the “Support for this order” button (available on the order page).
We can’t promise anything, but if the order hasn’t been printed yet, we’ll check your request on a case-by-case basis. If cancellation is possible, a partial refund (minus processing fees) might be considered, just this once.
Conclusion : always double-check your orders before confirming. Once it’s started, production doesn’t stop.