There are several reasons why your order does not appear in the app.
This can happen when:
You duplicated a product outside of the TPOP platform. A product duplicated outside the platform (directly in your Shopify/WooCommerce store) is not considered a valid TPOP product, even if it is a duplication of a product created by our print-on-demand platform. Products must be exclusively designed from our platform.
You changed the SKU, product type, or modified the variants (sizes/colors) of a product: we will not be able to receive and process your order. In this case, you will need to place a manual order directly in your TPOP dashboard.
You have not properly configured your Shopify store. Under "Settings" / "Checkout," you must check the box “Do not automatically fulfill any of the order’s line items.”
If your order comes from Etsy, it may take several hours to appear: curiously, Etsy does not automatically communicate orders placed, and we have to “fetch them.” We retrieve Etsy orders 3 times a day, so the display delay is not instantaneous.
In any case: it is the tracking on the TPOP platform that is authoritative for us, not the tracking in your Shopify, WooCommerce, or Etsy account.