General questions
Can we use a different design for each product variant?
This may seem obvious, but it's an option rarely available on print on demand platforms. You can use multiple visuals thanks to our fabulous merge tool. Everything is explained in detail in this article . For example, you could add a white design on the black variant of the t-shirt and add the same design in black on the white color t-shirt. Isn't that amazing?Few readersWhich carriers do you use?
The best in the world, of course: La Poste (France). We chose him from the outset, and we're proud today to have succeeded in building a solid, unfailing partnership. We were looking for a "green" carrier and it seemed obvious to go for this group, as it is recognized and often awarded for being the world's 1st most carbon-neutral postal operator . Not only eco-responsible, La Poste is also a veritable logistics behemoth, able today to cover not only the whole of France, but also moFew readersModify my Login
You can easily change the email address associated with your TPOP account. On your TPOP dashboard, click on "Settings" then "Profile" and "Preferences". Then, in the "Email" section, simply enter your new email address and voilà. The direct link to followFew readersDo you deliver to relay points?
We don't use this delivery method, simply for reasons of speed and security: we've always preferred letterbox delivery for our users, which is far more efficient than anything else. This avoids the hassle of unclaimed parcels.Few readersFor my customers, who ships orders ?
That's the great thing: for your customer, you're the one who shipped the order. They won't have any information about TPOP - we ship in your name, under your brand. The packing slip bears your name, logo and address, and we even print your logo on the parcel. All notifications received by your customer also bear your brand name.Few readersCan I use the product creator on my phone or tablet?
We strongly advise you to work from a computer to create your products and send your visuals. Even if our creation tool is fast and intuitive, it won't be optimal on your mobile or tablet.Few readersHow are returns handled?
In the event of an address or order error by your customer, such as size or color, you can ask them to return the product to you so that you can place a new manual order on our platform. However, if the error is ours, we will reship the product or the entire order at our expense. Please note that we do not alert you when your packages are returned to us, so it is crucial to regularly check the status of your orders on your panel.Few readersDo you offer free samples?
Discover the quality of our TPOP products by placing an initial order customized with your designs. We don't offer free samples, but we do offer an initial order tailored to your needs! Discover TPOP quality We know how important it is to evaluate product quality before making a full commitment. Rather than offering generic samples, we encourage you to place an initial order with your own designs. This allows you to test our products directly, while respecting your specific needs and redFew readersWhat is print-on-demand?
Print on Demand (POD) is a modern business model that makes it possible to sell personalized products, such as clothing or accessories, without having to finance initial production. This model is based on manufacture on demand, which means that each item is created only when the customer places an order. Clear advantages With advances in printing technology, particularly digital printing (DTF, DTG, Sublimation), it is now possible to produce unique parts at competitive costs, without haFew readers
Delivery and shipping
Delivery and shipment of your orders
In addition to offering you fully recycled/recylable cardboard and paper packaging , we've chosen La Poste, a 100% carbon-neutral, eco-responsible French carrier, to ship your orders worldwide. Whatever the delivery location, La Poste will forward the parcel to the national operator in the destination country, so you can be sure that it will be delivered to your customers' letterboxes. It will soon be 20 years since La Poste embarked on its ecological transition, and this is now bearSome readersWorldwide delivery
We deliver almost everywhere. It's like that, we're not afraid: you have no limits to make yourself known all over the world. Only a few destinations are undeliverable (due to government restrictions or inability to ship): Afghanistan, Cuba, Crimea, Iran, Libya, Sudan, Syria and North Korea. In addition, regular difficulties have led us to remove the following destinations from the list of possible shipping countries: Saudi Arabia, Egypt and the United Arab Emirates. We aim toSome readersPackage returns
The shipping address indicated on your parcels is your address, in order to reinforce your brand image (and make TPOP disappear completely from your customers' eyes). You will be asked to enter an exact address in the "Preferences" section of your dashboard. It's important to enter a valid address: any parcels returned due to incorrect addressing or access will automatically be sent to this address. Similarly, if your customer makes a mistake (e.g. size or color ), you will need to ask themFew readersPackage marked "delivered" not received
The carrier's tracking system indicates that the package has been delivered to the addressee, but your customer tells you that he has not received it: If the parcel is marked "delivered", no recourse is possible. In many cases, the parcel will have been dropped off at a neighbor's or the customer will not have a standardized mailbox: in this case, you should advise your customer to go to the nearest post office (if the carrFew readersPostal tracking of an order
To track your orders, you need to use our platform (Shopify / WooCommerce / Etsy tracking may not be up to date). Go to your orders list, then click on the order you wish to track. Click on "orders", then on the order store, then on "Order details". Here you'll find the tracking number once the order has been shipped. Finally, click on the tracking link. Please notFew readersLoss of a customer package
If a parcel is lost, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the parcel. This does not apply to products indicated as "delivered": if your customer tells you that they have not received their parcel, but the tracking system indicates that it has been delivered, we will not be able to refund or reship the order. If your customer tells you they can't find their parcel, it's up to you to decide, but if you want it reshFew readersCustoms fees
Packages sent outside the European Union are subject to customs charges, depending on the destination country. These charges are calculated differently in each country, depending on the value and type of product. It is the end customer, i.e. your customer, who is responsible for paying these import charges/taxes.Few readersPackaging of orders
(SPOIL: no plastic at TPOP) First of all, we pack each order with great care and love, rest assured. Your logo and store name are printed on each parcel (simply add your logo in the "branding" section of the platform). The packing slip inserted in each order shows the product summary, your address, your logo, your social accounts and your personalized phrase. T-shirts, sweatshirts, totebags and other soft goods are folded, then delicately placed in a cardboard sleeve or premium kraft envelFew readersThe tracking number is missing
If your order is shown as shipped in your TPOP dashboard but your tracking number is not added to your store order, this may be for 2 reasons: You have closed (processed) the order manually You have set up your external store to automatically process orders: we will not be able to update the order with tracking if we (TPOP) have not closed the order.Few readers
Billing
Payment Methods
To use our platform and allow us to bill you when a customer places an order, you will need to enter your credit card details in your TPOP dashboard. To add or update your card, follow this link.PopularHow will TPOP bill me?
When a customer places an order on your e-commerce site, you instantly receive payment in the traditional way (via Paypal, Stripe, Apple Pay...), and you keep the total amount of the sale. By using our print on demand service, when your order goes into production, the rate defined for the product sold is automatically billed to you and debited from the credit card entered in your TPOP account. The amount of the sale (e.g. €Some readersMonthly discount
Because we love you, we want to reward your efforts. That's why we've set up a grid of price discounts when you reach a certain number of sales per month of products in the TPOP catalog : these discounts will enable you to increase your margin. The tiers are reset to zero on the 1st of each month, and a discount is automatically awarded based on the number of sales generated during the month in the TPOP application. Total amount of orders excluding VATFew readersVAT management
VAT is an incompressible tax collected by the state, which varies from country to country. To find out how it will be taken into account when placing an order : If you are located in a non-European country, you will be invoiced excluding VAT. If your company is located in the European Union (outside France) and you have an intra-community number, you will be invoiced excluding VAT. If you are located in the EU, but do not have an intra-community number, you will be charged 20% VAT. IFew readersBilling currency
When an order goes into production, it is automatically invoiced to you. TPOP will invoice you in euros (EUR), regardless of the currency defined on your site. However, by going to your TPOP preferences, you can change the currency in which you want prices to appear in your TPOP space. When you change the currency, the price of the products in the application is automatically recalculated, based onFew readers
Orders
Time to production
Retention period When an order is placed on your store, by default we wait 24 hours before acting on your order. From the first subscription (PLUS), you can, if you wish, opt for a shorter timeframe from your TPOP space preferences, taking into account the following: The retention period allows you to cancel an order or change the delivery address, for example. Once an order has been placed in production, it can no longer be cancelled. This does not mean that your orders order willPopularBlocked order: what to do?
What should I do if my order is blocked / on hold? Address problem Simply correct the delivery address, then click on the button to let us know that the address has been changed. Payment problem When we place your order in production, we attempt to invoice you and debit the amount due. If the payment fails (insufficient funds, ceiling reached, card expired) your order will be marked as blocked and you will receive an email informing you of the situation. There is no charge in tSome readersAdding a customer message
When placing an order in your store, your customers can leave a note or message on the shopping cart page. The aim of this space is to let your customers add a little note to the document accompanying each order (the packing slip): this way, if it's a gift, the person receiving the parcel will appreciate the surprise all the more.Some readersGoodies inserts in the packages
Image TPOP makes it easy for you to add inserts to your packages: the ultimate in print-on-demand branding. Package inserts are "goodies" that we add to your orders packages. They can be a flyer, a business card, a handwritten card... This creates a "Wooooow" effect with your customers, not to mention the other branding options we offer. Your customers receive a parcel with your logo on the packaging,Some readersMy order does not appear
There are several reasons why your order may not appear in the application. This can happen when : You have duplicated a product outside the TPOP platform A product duplicated outside the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplication of a product created by our print on demand platform.Products must be designed exclusively from our platform.Few readersYour logo on the packages
You know how much we love you, so we've decided to offer you this great way to work on your branding: we'll put your logo on your parcels. The icing on the cake? 🎁 This option is free of charge. Go to the TPOP app, then to your settings, then to the "branding" section: tick the box corresponding to adding the logo to the parcel and hey presto, your customers will discover a magnificent parcel in their box, proudly displaying your logo. This is very important for your brand image, andFew readersThings to do every day
We do everything we can for you, but there are a few things you should check every day. As you know, once the order has been placed, we take care of everything else. To make the service as smooth and pleasant as possible for everyone, it's a good idea to consult your TPOP dashboard every day and check the status of your orders. On the home page of our service, you'll find a nifty system of color stickers for real-time monitoring of progress.Few readersPlace a sample order
Place your sample order in just a few simple steps. You're 99% sure your products are great and you want to know for sure? We understand that, whatever the definition of your screen, it will never be able to give you a better idea than a product at hand. We've got the solution: sample orders! Order yours in just a few simple steps. Steps to follow To begin with, let's head for the TPOP dashboard. Once on the home page, click on the "Order" link in the left-hand menu bar. Here you areFew readersModify an order
Your customer wishes to change his delivery address: As long as the order is not marked "in production", go to your TPOP / orders dashboard and click on the order number "Details". On the next page, you'll be able to edit the delivery information. Your customer wishes to modify a product / size / color: In this case, it is necessary to cancel the order, then create a new one.Few readers
Products
Instructions for your designs
Digital printing is a fabulous technique: it has recently opened up a whole new world of graphic reproduction possibilities. Although highly advanced, this method still requires certain criteria to be respected when creating the design, to ensure that the result lives up to expectations... Don't worry, there's nothing too complicated about it. For explanations, please see below. The format When it comes to the worPopularNeck Tags
Want to personalize neck tags? We'll explain it all here: In the sidebar, click on "Settings", then "Options and external stores". Then click on "Neck tags". All you have to do is download the design you want to print on the inside collar of your products. Once this step has been validated, you can add ySome readersMerging products
If you want to merge two products into one (e.g. you want to personalize a single product with two different visuals), it's very simple: You must first create the two products, selecting for each the colors linked to the visual (e.g. a white motif for dark colors t-shirts and a black motif for light colors t-shirts). You then go to your list of created products Choose the first product, clickSome readersTechnical constraints
On your external store, never duplicate a product created by TPOP: it will not be taken into account by our system if a customer orders it from you. Do not delete or modify "SKUs". Do not modify or delete the variants created (size / color), do not reverse the options (do not put the size in place of color and vice versa). Do not change the product type / "Distributeur" - "Vendor". Do not mark your orders orders as processed: we will doFew readersOur product categories
All the products in our catalog can be found on this page . As you may have already noticed, our print-on-demand products are divided into three categories : Change Premium Premium + From the FREE plan onwards, you can customize all these products. There is a 4th category, PRO products, reserved for PRO subscribers. Thanks to this way of working,Few readersCreate a TPOP product
Creating a product is quick and easy. You'll see, it's child's play! Start by visiting our wonderful catalog, filled with nothing but pretty things: Once you've selected your product, simply add a visual by clicking on "Image " or add text by clicking on "Text ". You can then modify, moveFew readersOur different printing techniques
Since TPOP was founded, our main objective has always been to combine a catalog of top-of-the-range, environmentally-friendly products with the most sophisticated printing methods on the market, in order to showcase your creations in the best possible way. In this article , you'll discover the different printing techniques and stages used to create exceptionally printed products.Few readersVEGAN products
Are the products made available to you by TPOP VEGAN? Find out in this article. As you know, we're committed to protecting the planet and animals, so our entire catalog is free from animal products. The garments in our catalog, such as those offered by Stanley/Stella or Native Spirit, are certified VEGAN, by PETA-Approved Vegan or EVE. The inks used to decorate the garments are also VEGAN-friendly. None of the substances specified below have been used in the production of the inks: Meat oFew readers
External integrations
Shopify - Etsy - WooCommerce
An integration is a service external to TPOP: let's find out how to combine them. Shopify Adding / integrating your Shopify store to your TPOP account is quick and easy. From your TPOP dashboard, click on “Settings”, “Contact details & preferences” then “Options and external stores” or go directly to https://app.tpop.com/stores Then, under “Connect a platfPopularIntegrations / compatible platforms
Our print on demand service is compatible with : Your TPOP Store of course Shopify Wordpress / WooCommerce Etsy Manual orders New platforms are under development, and we'll be updating this page as new ones are added.Few readers